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Support
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The size of FastRoot customers varies significantly... the size of our commitment does not. Our technology and services become an integrated part of our customer's on-demand offering. We recognize and accept this enormous accountability to the success of our customers.
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Login to myFastRoot Portal
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Login to submit a Support Ticket or check the status of an open case, or register for Support.
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Contact the Support Center 24 hours a day at 312-435-1000
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Dedicated Operations Support
As you deploy FastRoot technology and manage the operations of your on-demand business, coordinate with dedicated Client Advocates that marshals the resources of our team around the clock -- always exceeding your expectations.
Regardless of the size of your business, you will receive support from a team that understands your needs, knows your applications, and is ready at all times to meet the challenges of keeping your on-demand applications at peak performance.
Extraordinary Engineering
Great engineering is at the heart of everything we do at FastRoot. A well designed, expertly architected and perfectly built solution not only operates best, it’s the most efficient to support. But at FastRoot, we don’t take anything for granted when it comes to supporting our clients. We know that our support is ultimately what gives you the confidence to focus on innovation, and sleep well at night.
The escalation processes and procedures we’ve put in place ensure that every situation requiring support will be resolved by the appropriate support team members, using the most effective tactics, tools and technologies.
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FastRoot Your Application
Built for On-Demand
FastRoot's expertise in ISV transformation to SaaS and on-demand delivery is widely recognized for leading the industry.
Infrastructure as Service
Deploy and manage with maximum scalability, security and availability - without the operational or maintenance headaches.
IT Automation and Managed Services
FastRoot's senior architects and engineers design and implement our systems for IT service management, allowing you to focus on innovation rather than infrastructure.
Operations Management System
Mirror the best practices for IT management of large enterprise, but suited for the on-demand vendor - far exceed your customer's expectations.
Global Delivery
Optimize and accelerate delivery of your application around the world using trusted, global and secure infrastructure.
Business Support Services
Monitor your customer's experience, manage your SLA and incidents, meter and protect usage of your software and stand up to the highest compliance and audit standards.
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