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FastRoot OMS™ (Operations Management System) automates the business and operational support services for the on-demand vendor. The FastRoot OMS™ system is based on best practices of ITIL (IT Infrastructure Library), tailored to the unique needs for an on-demand software vendor.
ITIL and related best practices for the operation of IT infrastructure have been adopted by corporate and enterprise IT departments everywhere. But as corporations turn back to the independent software vendor to manage the complexity of running software and deliver software-as-a-service (SaaS), they trust that the vendor has implemented similar best practices and systems.
Matching the enterprise's expectations, and maintaining strong service level agreements can be a daunting task. Adopting best practices that were designed for corporate IT departments is rarely the right solution for the on-demand software vendor, either. FastRoot OMS™ makes ITIL possible for the on-demand software vendors operations. Best practices are structured into systems to centrally store knowledge of your IT operations, and automate the process to deploy and manage your environment, and centrally control system and network automation.
Operations Management Database (OMDB)
At the heart of the OMS™ is the Operations Management Database (OMDB), a data store of information related to all components and configurations for the process, systems and networks that make up your service delivery environment. - Run Book Database
- Assurance and Compliance Database
- Asset and Configuration Database
- Reporting and Data Exchange Module
Process Automation
Track your service level agreements with customers, meter their usage of your software for billing and authentication, and manage customer support incidents by defining and automating the process surrounding your IT operations. - Analytics Management Module
- Incident Management Module
- Workflow Management Module
- User Access and Metering Module
- Service Level Management Module
System Automation
Control all of the servers within your environment, integrate with FastRoot IAS™ to provision or dynamically repurpose systems, and monitor the entire solution 24/7 with integrated system automation. - Virtualization Management Module
- Provisioning Module
- Maintenance and Management Module
Network Automation
Maintain all switching, load balancing and caching within your environment, and integrate with the FastRoot IAS™ Global Acceleration Platform to reduce worldwide latency by as much as 80%, and automate network services. - Capacity Management Module
- Security Module
- Global Acceleration and Optimization Module
- Remote Monitoring Module
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