Running on on-demand business to support strong service level agreements can be a radically different business model for software companies accustomed to selling a product. SaaS is far more than just a different software delivery model, and in addition to challenges for IT operations, a new set of requirements for supporting your customers and business come into play.

FastRoot technology and our professional services team help you automate the recurring business processes to support an on-demand offering. Generally, these services fall into four main categories of service:

Support: Customer and Incident Management

Running your operations 24/7/365 also means supporting your customers around the clock. FastRoot puts systems in place to help you track and mitigate customer support incidents, including automatic case management, help desk ticketing, escalation control and mass communication to support incidents that impact multi-tenant environments.

Monitor: SLA and User Experience

Monitoring a correctly architected on-demand application goes several steps beyond the traditional “environment monitoring”. Your business needs to have real insight into how each user is experiencing use of your application around the globe. And when a potential service failure does occur, you should automatically compare it to the unique Service Level Agreement you have with each customer.

Meter: Billing and Customer Analytics

How is your software being used by your customers? Are you building the application to meet your customer’s real usage pattern? How have you priced use of your software, and will you do user access control? FastRoot technology and services help you analyze real-time usage of your application, and exposes key data to help you meter the usage and bill your subscribers correctly.

Audit: Compliance, Assurance and Load Testing

Sell your software into demanding markets with both the knowledge and proof that the application exceeds security standards, and will scale to meet rapidly changing needs and that your entire service delivery is auditable. FastRoot your application, and quickly report on the metrics important to you and your customers to build confidence in your business.