FastRoot OMS™ automates the business and operation support services for the on-demand vendor. Process Automation Modules enable best practices, and support the routine process of running IT services to support your customers.

Enterprise IT departments that have deployed traditional, on-premise, licensed software developed a full compliment of best practices to deploy and operate software, and support their internal users. As the enterprise shifts the complexity of delivering software back to the ISV, the on-demand software vendor must have similar (or superior) process control and automation within their environment to reasonably meet their customer's expectations.

Analytics Management Module

Data and continual analysis is fundamental to the on-demand software vendor. The Analytics Management Module allows you to data mine business and operational intelligence from the use of your on-demand application, and act on that data to optimize the application and environment based on key usage patterns.

• Aggregate data on user interaction with your application, network and system performance.
• Optimize your business support, pricing and other controls based on the data you analyze.
• Discover usage patterns and compare impact on your environment to enable capacity planning.
• Define custom analytics reports tailored to the unique interests of each stakeholder in your business.
• Integrate with other FastRoot OMS™ modules that monitor your systems and application performance non-stop, and manage your service level with customers.

Incident Management Module

On-demand vendors need to know immediately when an incident is service impacting to a customer, escalate resolution through a defined process and resolve issues efficiently.

• Run your help desk and resolve customer issues according to your service level agreements.
• Track incidents with ticket and case management tools.
• Mitigate individual customer incidents, or handle mass service issues when you need to deal with thousands of customers at once.
• Support customers and manage incidents through effective support channels.
• Capture all customer support interactions, and make the information available for managing and reporting on the processes.

Workflow Management Module

Follow definable and repeatable process for deployment, configuration, promotion and change management to save time and eliminate unnecessary failures in your IT operations.

• Create project management schedules, milestones and resource assignments.
• Manage deployment of your environment, and promotion of code through development, staging and production environments.
• Keep tight control for Change Management on configuration of systems and interdependencies within your environment.

User Access and Metering Module

You deserve to get paid for how your software is used and enforce user compliance you’re your subscription terms. FastRoot OMS™ meters usage on client-defined metrics to enable billing and protect against usage piracy.

• Integrate your environment with your application to track real time usage of your software.
• Log usage and process for billing based on number of user sessions, number of transactions, or any time-based usage pattern.
• Protect against username and password sharing, and authenticate users onto your application at the perimeter.
• Gather usage statistics and generate reports for your customers on how their employees are using your software.

Service Level Management Module

On-demand vendors no longer sell just a "product"... your value to your customer is only as strong as your Service Level Agreement, and your ability to track that service level on a customer by customer basis.

• Define specific targets for service level agreements with your customers.
• Measure all IT assets in your environment that impact the service level.
• Track custom metrics based on key deliverables important to your customers and your business.
• Report on service levels in a relevant way to different stakeholders within your business (your management, your IT directors, your customers, etc).
• Integrate with Incident Management Module to automatically open tickets associated with service level infractions.